![]() Thorough knowledge of principles and practices of supervision and office management. Thorough knowledge of Town policies, procedures and practices. Participates in special assignments and projects.īachelor's Degree in public administration, business administration or related field and considerable experience working in a call center, or a combination of equivalent education and experience. Works with a diverse group which includes assisting customers who speak different languages. ![]() Represents the Community Connection Center at specified community events and public outreach opportunities. Monitors changes in operation of Town departments, ordinances, legislative regulations and technology that may affect assigned functions and operations implements policy and procedural changes after approval. Monitors and ensures established Community Connection Center service levels are met and determines cause and takes corrective action when needed.Īctively monitors and promotes data quality standards and protocols, and takes corrective action when necessary.Ĭomplies data and prepares various reports on operations and activities, including workload and workflow statistics. Organizes and oversees the training of new employees in the proper use of communications and other equipment and the implementation of program policies and procedures develops and updates training curriculum and materials.Įnsures records are managed in accordance with the record retention policy. Oversees the maintenance and modification of the Community Connection Center website, mobile application and customer relationship software.Įvaluates employee performance and works with employees to correct deficiencies.Īssigns work and manages employee leave for assigned areas and ensures minimum staffing levels are maintained. Monitors all Community Connection Center requests for fulfillment, completion and accuracy. Manages the connection center budget in conjunction with the Community Engagement Manager. Oversees the development and maintenance of the divisions policies and procedures.Įnsures that the Community Connection Center delivers citizen services in a manner consistent with the Town's mission, goals, and expectations. This position includes supervisory duties.Ĭoordinates and manages the daily operations of the Community Connection Center. This position reports to the Community Development & Neighborhood Connections Director. Coordinates and implements customer service activities. Promotes the Community Connection Center as a resource for all citizens and staff and ensures work quality and adherence to established policies and procedures. ![]() Work involves extensive public contact and includes responding to escalated and/or priority issues, performing complex research, and providing thorough and accurate information regarding Town services, procedures, and resources. Manages the Town of Apex Community Connection Center and its employees in providing the citizens of Apex a single point of contact for all Town services and events. Work Location: Town Hall, 73 Hunter Street, Apex, NC 27502 USA Our center is built to serve as our citizen's greatest resource and is the primary link between the citizen and Town services.ĭo you like seeking ways to improve the lives of others by providing help, guidance and understanding to citizens in need? If so, you should apply! Our Community Connection Center is the voice of our citizens and represents both their best interests and those of the Town.
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